Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

As you might remember the first step in the restoration process is "Emergency Contact." You must know who to call; first responders to manage emergency situations and our SERVPRO team as that immediate second level of response. 

The second step in the water damage restoration process is inspection and assessment. This is an important step in the process because nothing meaningful can happen to help restore your home or business unless the problem is first understood. This is what step two is all about. 

As soon as you call our offices we'll send a restoration pro to your property immediately to begin understanding your need and begin the process of moving technicians in place. We respond to emergency restoration needs 24 hours a day, 7 days a week, 365 days a year. 

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction