September is National Preparedness Month

9/1/2022 (Permalink)

September is National Preparedness Month (NPM). NPM is FEMA's national annual preparedness outreach. It is managed and sponsored by FEMA's Ready Campaign. The Ready Campaign, in conjunction with the Ad Council, aims to educate and empower Americans during NPM and through the year to prepare for and respond to all types of emergencies, including natural disasters and potential terrorist attacks. National Preparedness Month culminates on September 30th with National Preparedness Day, the National Day of Action. The theme for 2022 is: A Lasting Legacy. The life you've built is worth protecting. Prepare for disasters to create a lasting legacy for you and your family. SERVPRO® is proud to spotlight National Preparedness Month this year. By doing so, we want to make sure you are prepared in case of a disaster? whether natural or man-made. If you haven't taken the time to think about how different disasters could affect you, then we challenge you to take the necessary steps to become informed and develop an emergency plan for before, during, and after an event for yourself and your family. IN THIS ISSUE of the Restoration Newsline: • Why is NPM observed in September? • What 2 states experience the most tornadoes? • Preparedness steps that could save your life • What to include in an emergency supply kit We must work together to ensure that our families, businesses, places of worship, and neighborhoods are ready for the unthinkable. Begin preparing vital information now so you can address the unique needs of your business during an emergency situation. Contact your local SERVPRO® team of professionals to find out more preparedness planning tips and how you can minimize business interruption with SERVPRO's Emergency READY Profile®.

How SERVPRO works directly with your insurance

8/31/2022 (Permalink)

When a disaster strikes your property, it is important to know who to call! SERVPRO of La Grange Park / North Riverside, Arlington Heights/Prospect Height, and Elmhurst is highly trained and experienced in disaster restoration and cleanup. Our team is the trusted leader in the restoration and cleaning industry, and we offer a wide variety of services for your residential and commercial properties. Water damage, fire damage, and mold damage don't stand a chance against our team! Locally owned and operated, we are dedicated to being "Faster to any size disaster!" Available 24 hours a day, days a week for your emergency.

When you experience an unexpected disaster in your home, you may not know how to handle it. After the shock is over, your first thoughts are “what am I going to do?” and  “How am I going to pay for this?”. These are two very common questions homeowners ask themselves given the high cost of repairing water, fire, mold or trauma damage. Good news for you, our team of professionals is here to help eliminate that concern.

Here at SERVPRO of La Grange Park / North Riverside, Arlington Heights/Prospect Height, and Elmhurst set ourselves apart from other restoration companies with our seamless design to work directly with most insurance companies while keeping property owners in the loop. Our dedicated team of professionals understands the insurance industry. From knowing how the claims process works, to getting your claim submitted and your repairs documented correctly. One major advantage we use is our advanced technology that allows us to perform very accurate estimates with detailed reports on replacements. Many of our team members have worked directly with insurance agents and adjusters.

As one of the largest restoration and damage remediation companies in the country, we work with hundreds of insurance companies to help our customers get their claims processed quickly and fairly. Many insurance companies know that SERVPRO handles losses professionally and often recommend us to their policyholders.

If you have any questions or are in need of emergency services, don't hesitate and give our SERVPRO of La Grange Park / North Riverside, Arlington Heights/Prospect Height, and Elmhurst team a call!  

Exceptional Customer Service

4/11/2022 (Permalink)

We here at SERVPRO Understand that you are going through a difficult time and in need of worry-free professional help. Whether it be water damage in your basement, or you need emergency assistance for fire restoration, SERVPRO is Here-To-Help. Our team believes that there’s no better feeling than the joy we bring to a customer after a job well done. From the first contact, we want to solve your problem and help you feel secure ad enhance your customer service experience.

Our Customer Care team responds quickly to all incoming calls in order to answer questions, set appointments, and deploy our highly trained emergency response team. In our industry, people’s lives are changed every day because of your help in their time of need. From the beginning of a customer’s journey to the end and thereafter, there are many touchpoints that we address to satisfy our customers to further deliver on our promise to “Delight the Customer”. This approach ensures SERVPRO provides the best customer service experience the fire and water restoration industry has to offer, which is one of the many reasons we are the #1 Brand.  

Commercial Mold and Mildew

4/7/2022 (Permalink)

Does your commercial building or business deserve a deep cleaning, fresh-smelling, comfortable bathroom? If you suspect mildew in your commercial bathroom, a professional mold removal company can give you a mildew clean room and provide the preventative services you need. Your SERVPRO professionals are here to help you identify and remove mildew.

Identifying Bathroom Mildew

Mold is a type of fungus that grows from tiny spores that can glide and float in the air. These spores travel through the flow of air and can grow rapidly in comfortable temperatures ranging between 40 and 100 degrees. Warm, damp areas with dim lighting are perfect for the growth of mold and mildew. Mold and mildew are very adaptive and can grow in a range, especially in areas that hold moisture such as carpet, wallpaper and insulation, and upholstery.    

Bathroom mold and mildew can typically be seen and identified easily. However, mildew surfaces can be difficult to distinguish from dirty surfaces. Here are some other signs to determine whether your bathroom needs professional cleaning:

• Musty odor
• Mold in the corners
• Mildew along with grout or caulk
• Standing water on the floor or another surface

These signs typically point to mold or mildew growth. Whether it’s already happened or not, it’s important to thoroughly clean the areas where moisture is very prevalent. Mildew can quickly damage water barriers throughout your commercial bathroom, including mold and grout.

Replacing Grout and Caulk due to Mold and Mildew

While mold cleaning solutions and mildewcide are effective molds and mildew cleaning techniques, sometimes the problem is deeper than a surface solution can handle. In that case, it may be time to completely remove and replace your grout or caulk.

Grout in between bathroom tiles and caulk along the edges of fixtures are common areas for mildew to grow in a commercial bathroom. Because of the porous nature of grout, it’s essential to completely remove it and replace it to ensure a thorough cleaning.

However, improper removal and installation of these materials can compromise the waterproof barrier and allow water to collect behind sinks, under toilets, and in corners of your commercial bathroom. Choose your local SERVPRO professional remediation service to maintain the high cleanliness of your business bathroom.

Completing Commercial Cleaning

Cleaning your commercial bathroom and keeping it dry to prevent further mold growth can be a tough job. So, working with a company that is Here to Help and is capable of inspecting and removing mildew from your property. When you choose a mildew clean and prevention service, you’ll keep your location protected and comfortable for your customers and coworkers.

Continuing education & Ethics class

4/6/2022 (Permalink)

SERVPRO® currently offers more than 10 Continuing Education (CE) Courses to our Insurance and Real Estate Centers of Influence. To ensure that our instructors understand CE Course requirements, aresubject-matter expertsandhave the presentation skills needed to effectively represent the SERVPRO Brand in front of an audience of customers and potential customers, the Facilitator Training Program (FTP) has been developed. 

Every year, SERVPRO of Arlington Heights/ Prospective Heights provides continuing education in the areas of water, fire, and mold mitigation.  Education increases the opportunity for the community of professionals responsible for helping you when disaster strikes: The more you informed the community of first responders, the better able to help limit damage, save important personal belongings, and control costs during a time of crisis.   

At SERVPRO of Arlington Heights/ Prospective Heights, we work with adjusters, insurance agents, real estate agents, brokers, home inspectors, and office professionals by providing state-sanctioned Ethics Classes. Raising the bar when it comes to how people are treated, especially in a time of need. Ensuring the protection of their homes and personal belongings is essential to the insurance claim process.

Our goal is to make it "Like it never even happened."  As a recent client said, "the whole clean-up and insurance process was as painless as it could have been."

Check-in with us on our upcoming classes. We are now offering classes as soon as May 11th

We Are Here to Help!!

1/22/2022 (Permalink)

We Answer the Phone Ready to Help

SERVPRO of LaGrange Park/North Riverside is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Arlington Heights / Prospect Heights has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

Call us today: (847) 637-3445

Will Insurance Pay For Mold Remediation

1/14/2022 (Permalink)

If you notice mold growth, it's best to eliminate it quickly. SERVPRO has the equipment and knowledge to assist in the cleanup process.

If you notice mold growth, it's best to eliminate it quickly. SERVPRO has the equipment and knowledge to assist in the cleanup process. Restoration costs can add up quickly, though, and you're probably wondering whether your homeowner's insurance can help pay the bill. Sometimes it does, and sometimes it won't. You'll want to review your policy and speak with your insurance adjuster. Here are three things to know before having that conversation.

1. Was It Accidental?

Is mold coverage not in your policy? Owners usually have to add it separately. That doesn't mean that you can't get aid. Did your roof cave in from snow or ice? Did a pipe suddenly freeze and burst? Insurance companies may payout if the spores spread as a result of something out of the homeowner's control. If the initiating incident is included then the subsequent events get bundled with it.

2. Was the Issue Remedied Quickly?

Before a check is cut, the company could ask for evidence proving your home was under proper care. Take the broken pipe for example. Can you prove that you called for help as soon as possible? Did you let it sit and fester for a while? If the latter is the case, you may have encouraged the fungus growth, giving grounds for denial. It's best to care for water damage as quickly as possible. Prove your efforts by saving receipts. Show efforts to have repairs made and dry up the premises.

3. Is a Different Policy Available?

Speak openly about concerns. As you meet about policy updates including mold insurance limits. For instance, some companies only pay up to a certain amount, capping the remediation and leaving the rest of the cost to the residents. Consider supplementing coverage. While you may have to pay a bit more each year, that annual amount could offset large numbers.

Eliminate mold growth as soon as possible. When you notice an issue, call SERVPRO and we will contact your insurance company if needed.

Tips on Saving Your Electronics After a Fire

12/31/2021 (Permalink)

Tips On Saving Your Electronics

When it comes to your business, an electrical fire can be devastating. The flames, heat, and smoke can damage nearly everything. Smoke damage can affect the computers that hold sensitive data and the appliances that help your business run. Firefighting attempts may douse electronics with extinguishing agents. If you have experienced a fire at your Prospect Heights, IL, business, here are some tips for saving your electronics.

1. Disconnect

Due to the possibility of water exposure, ensure that all electronics are unplugged after an emergency. Several variables can come into play regarding the damage to electrical systems during a fire. The extent of the destruction can vary depending on where the device was located at the time as well as if any of its circuitry was exposed and how high the heat levels rose. Many devices use a small amount of power to maintain internal memory, even when they are switched off, so be sure to fully and safely disconnect them.

2. Inspect

If handled properly, many electronics have a high recovery rate after an electrical fire. You should contact professionals with specialized fire and water damage restoration training to complete this. Experts in emergency restoration services will be able to remove your electronic devices from your damaged property to a clean, safe environment. This will allow for an assessment of fire, water, and smoke damage. After the inspection, the team can develop a restoration project for your items, such as a specialized computer cleanup plan.

3. Restore or Replace

After inspection, the professionals will determine whether restoration is possible or if you need to replace your electronics. Items that can be salvaged require expert drying and cleaning to remove soot, magnetic charge, and black film. Items that cannot be saved may be replaceable under your warranty, so be sure to check your records.
An electrical fire can happen suddenly and take you by surprise. Be sure to know how to handle this situation, and learn about saving electronics for your business.

Why SERVPRO is a Top Choice for Post-Disaster Cleanup and Restoration

11/1/2021 (Permalink)

Why SERVPRO is Top Choice

#1 Excellent Disaster Preparedness Resources

SERVPRO's network is one of the reasons for its success in crisis response. Because of the state-wide franchise network, there are enough resources to take on any job in any location. The experts of SERVPRO are prepared to repair commercial or residential damage.

Regardless of the size of the incident, all SERVPRO teams have access to additional resources for a quick and reliable response. 

#2 Highly Skilled Groups

Each SERVPRO crew is made up of experts that have vast experience in catastrophe recovery. 

SERVPRO is at the forefront of catastrophe recovery on a regular basis, allowing it to develop its processes and respond quickly. These teams are in charge of all areas of catastrophe recovery, including:

2017 Hurricane Harvey

2014 Polar Vortex

2010 Nashville Floods

2005 Hurricane Katrina

#3 Quick Responses for Lowering Total Costs

Storms cause damage on a property, enabling plenty of water to enter regions that should be dry. To save the building's structural integrity, the water must be removed quickly. 

SERVPRO conducts a thorough cleaning process to prioritize areas that will be costly to replace or restore if not addressed right away. The response team knows which surfaces should be saved and which may be replaced at a reasonable price. As a result, the restoration time is reduced and the outcomes are more consistent.

#4 Experience with Insurance Companies

After a disaster, dealing with an insurance company is a necessary part of the process. That's why SERVPRO has established a network of contacts in the industry to ensure a seamless and effective relationship. SERVPRO works nicely with any insurance provider and has a good reputation for quality work on-site.

Spring Cleaning!

4/2/2021 (Permalink)

Call us today 847-637-3445

Spring cleaning time is here again, and a great opportunity to clean and organize your living spaces.

Here are some great tips to freshen up your home and make is sparkle:

Wipe off a dirty faucet.

To get rid of lime buildup, make a paste of 1 teaspoon vinegar and 2 tablespoons salt. Apply to sink fixtures and rub with a cloth.

Tidy up a toilet.

Pour a cup or more of diluted white distilled vinegar into the bowl. Let sit several hours or overnight. Scrub well with a toilet brush and flush.

Eliminate odors.

Swab plastic containers with a cloth dampened with vinegar.

Freshen up the fridge.

Clean the shelves and walls with a solution of half water and half vinegar.

Battle litter-box odor.

Cat litter can leave behind an unwelcome smell. Eliminate it by pouring a half-inch of white distilled vinegar into the empty litter box. Let stand for 20 minutes, then rinse with cold water.

Steam away a microwave mess.

Fill a small bowl with equal parts hot water and vinegar, and place it in the microwave on high for 5 minutes. As the steam fills the microwave, it loosens the mess, making clean up a breeze.

Remove wax.

If you get melted candle wax on your wood furniture or floors, gently wipe it away with a cloth soaked in a solution of equal parts white vinegar and water.

Erase crayon.

If your kids get crayon marks on the walls or floor, dip a toothbrush in white vinegar and gently scrub. The vinegar breaks down the wax, making for an inexpensive, nontoxic way to clean up after children.

Restore showerhead pressure.

If your shower-head gets clogged with mineral deposits, soak it for 15 minutes in a mixture of ½ cup vinegar and 1 quart water.

Another great do it at home cleaning solution is baking soda.  Baking soda is great to freshen up stale and stinky smells in the home.  

Here are some tips from Better Homes and Gardens for uses of baking soda around the house:

Stale-smelling sponges

Soak these kitchen staples in baking soda and water to freshen them up so you can use them a little longer.

Musty upholstery and carpets

Deodorize the soft, cushy places around your house by sprinkling surfaces with baking soda, letting it sit for 15 minutes, and then vacuuming it up.

Grimy toys

Naturally fight the effects of your little one's grubby hands by wiping them with a sponge dipped in a baking soda and water solution.

A mildew-y bathroom

Scrub your tub, tile, sink and shower curtain with a damp sponge and baking soda. Rinse to reveal gleaming surfaces.

A messy grill

Combat a summer's worth of cookout grime by sprinkling some baking soda on your grill-cleaning brush before you scrub away.

Finally, one of my favorite non chemical cleaning items is to use lemon.  Lemons are a natural, mild disinfectant, and a quick trip to the store and you have a powerful cleaning weapon with no worries about chemicals.

According to thekitchn.com, lemons are "nature's little hand scrubbers".  Here are some of their useful tips on how to use lemon in your spring cleaning:

Clean Wood Cutting Boards

Apply salt: Sprinkle the cutting board with coarse salt.

Scour the surface: Using a lemon half with the cut side down, scour the surface, squeezing slightly to release the lemon juice as you go.

Let sit, then scrape off: Let sit for 5 minutes, and then scrape the gray, dirty liquid into a small bowl using a bench scraper, and discard.

Rinse: Give the surface a final rinse with a clean wet sponge.

What to expect with the unexpected

4/2/2021 (Permalink)

Call us today 847-637-3445

SERVPRO of LaGrange Park/North Riverside is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of LaGrange Park/North Riverside has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

Continuing Education Classes

1/22/2021 (Permalink)

Upcoming Class!

Every year, SERVPRO of Elmhurst provides continuing education in the areas of water, fire and mold mitigation.  Education increases the opportunity for the community of professionals responsible for helping you when disaster strikes: The more you informed the community of first responders, the better able to help limit damage, save important personal belongings and control costs during a time of crisis.   

At SERVPRO of Elmhurst, we work with adjusters, insurance agents, real estate agents, brokers, home inspectors, and office professionals by providing state-sanctioned Ethics Classes. Raising the bar when it comes to how people are treated especially in the time of need to protect their homes and personal belongings is essential to the insurance claim process.

Our goal is to make it like it never happened.  As a recent client said, "the whole clean up and insurance process was as painless as it could have been."

Check in with us on our upcoming classes. We are now offering virtual CE classes! 

Toys for Tots

1/14/2021 (Permalink)

Worldwide Donation

Toys for Tots is such a huge donation event that happens every year around Christmas time. The mission of the Marine Toys for Tots Program is to collect new unwrapped toys and distribute those toys to less fortunate children at Christmas. The primary goal is to help bring the joy of Christmas and send a message of hope to America's less fortunate children. 

In order to better execute the program, in 1991 the Marine Toys for Tots Foundation was created at the behest of the Marine Corps. It is an IRS recognized 501(c)(3) not-for-profit public charity group. It is governed by a board of directors, all of whom are veteran Marines and successful business leaders from throughout the nation. The foundation's professional staff is headquartered in the Cooper Center, which is located just outside of the Main Gate of Marine Corps Bass about 35 miles south of Washington D.C.. 

The Marine Toys for Tots Program collected and distributed 19 million toys to 7.3 million less fortunate children in the past year allowing them to experience the joy of Christmas and receive a message of hope that otherwise would not have been there. This community action program took place in over 800 communities covering all 50 states, the District of Columbia, Puerto Rico, and the Virgin Islands. 

We here at SERVPRO of Elmhurst, Arlington Heights/Prospect Heights, and Lagrange Park/N. Riverside, took part in helping donate over 30 toys to 15 different drop off locations this year. We want to help do our part in the community by giving children in need the feeling of joy on Christmas when it comes to unwrapping presents and seeing an awesome toy. This was such a humbling experience for our team, and cannot wait to take part again next year! 

Thermal Imaging

11/2/2020 (Permalink)

Finding the invisible

SERVPRO has many tools they offer for their customers. I recently came across a new tool that was used to detect water, and it was our thermal imaging camera our crew has. The thermal temperature screening provides a range of solutions. 

Thermal cameras are important because they identify elevated body temperatures. In our case, it can show to us the level and amount of water that is in floors or walls that may not be noticeable because it is underneath. They are designed to detect and measure the invisible infrared radiation emanating from objects, frequently referred to as a "heat signature". The hotter an object is, the more radiation it releases. The thermal camera sensor array will detect infrared frequencies, converting the data to electronic signals, which can then be viewed as colored images that vary with the level of heat being emitted. 

Unknown water in a home can cause major damage that can cost you a lot down the road. With that being said, having our team come in with our thermal imaging will allow our team to get to the problem faster because we are able to see something that you may not. This is why here at SERVPRO, we always go by our saying of being "faster to any size disaster" .

Cleaning & Disinfecting for COVID-19

4/1/2020 (Permalink)

This is the product that we use for cleaning and disinfecting. We want to help do our part by stopping the spread of the virus!

Hello,

We have been out servicing 911 call centers, trucks, distribution warehouses and distribution offices that are keeping our stores stocked with supplies and know that our Police and Fire Departments also need to be out to protect our communities but also need to stay free from a spread of the SARS-CoV-2” COVID-19 .   

We here at SERVPRO wanted to let you all know that we are currently are open to help combat the spread of the virus.  SERVPRO, with direction from the CDC have put together protocol to deal with “SARS-CoV-2” COVID-19 pro-actively (pre-positive test) and reactively (post-positive test).

These general guidelines are broad in scope and are not-specific protocols. Any protocols from federal, state, local agencies, or an industrial hygienist would supersede these guidelines. A CAT system has been designed for the different calls as it relates to “SARS-CoV-2” COVID-19.

CAT1: Proactive cleaning only CAT2: Person under investigation (PUI) or possible exposure CAT3: Confirmed, positive case

The protocol for CAT 1 is attached along with the SDS sheets, Chemical information, approval forms and rates for the services. We know that it is ever changing at a rapid rate and is very volatile. If you are in need of any services please reach out to us and we will do our best to help answer any questions or perform any work.

CAT 2 and CAT 3 – Protocol:

The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus (named “SARS-CoV-2”) that was first detected in Wuhan City, Hubei Province, China, and spread to dozens of countries throughout the world. This is an emerging, rapidly evolving situation and the CDC will provide updated information as it becomes available, in-addition to updated guidance.

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

Cleaning and Disinfection After Persons Suspected/Confirmed to Have COVID-19 Have Been in the Facility

Timing and location of cleaning and disinfection of surfaces

• At a school, daycare center, office, or other facility that does not house people overnight:
• It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
• Cleaning staff should clean and disinfect all areas (e.g., offices, bathrooms, and common areas) used by the ill persons, focusing especially on frequently touched surfaces.
• At a facility that does house people overnight:
• Follow Interim Guidance for US Institutions of Higher Education on working with state and local health officials to isolate ill persons and provide temporary housing as needed.
• It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
• In areas where ill persons are being housed in isolation, follow Interim Guidance for Environmental Cleaning and Disinfection for U.S. Households with Suspected or Confirmed Coronavirus Disease 2019. This includes focusing on cleaning and disinfecting common areas where staff/others providing services may come into contact with ill persons, but reducing cleaning and disinfection of bedrooms/bathrooms used by ill persons to as needed.
• In areas where ill persons have visited or used, continue routine cleaning and disinfection as in this guidance.

How to Clean and Disinfect

Surfaces

• If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
• For disinfection, diluted household bleach solutions, alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants should be effective.
• Diluted household bleach solutions can be used if appropriate for the surface. Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.
• Prepare a bleach solution by mixing:
• 5 tablespoons (1/3^rd cup) bleach per gallon of water or
• 4 teaspoons bleach per quart of water
• Products with EPA-approved emerging viral pathogens claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).
• For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning:
• If the items can be laundered, launder items in accordance with the manufacturer’s instructions using the warmest appropriate water setting for the items and then dry items completely.
• Otherwise, use products with the EPA-approved emerging viral pathogens claims (examples at this link) that are suitable for porous surfaces

Thank you for your time and stay safe.

We are still open!

4/1/2020 (Permalink)

We are still open during this pandemic, and want to help our customers with whatever they may need.

SERVPRO of Elmhurst provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Elmhurst. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call SERVPRO of Elmhurst 630-758-1701

Residential Services

Whether your Elmhurst home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Elmhurst commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. When the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

What To Know About Pretesting and Your Insurance Claim

1/22/2020 (Permalink)

The process of pretesting is used to determine which items have suffered damage and how much

What To Know About Pretesting and Your Insurance Claim

After a fire at your Prospect Heights, IL, business, you may contact your local SERVPRO for restoration. These professionals have the tools necessary to not only perform cleanup and make repairs but can work with your insurance agent on the insurance claim as well. There are several steps to the process, but the most confusing might be pretesting. Here’s what you might want to know.

1. It can Save Cleaning Time

The testing process involves using a chemical sponger to gently swab each surface. The sponge then reacts showing if the items has suffered soot or smoke damage. This process allows the restoration crew to quickly assess the area, and helps ensure that they are cleaning or restoring the items that need it, without using up time working on objects that are undamaged.

2. It Determines if an Item Can Be Restored

Another of the benefits of pretesting is that this process can help determine restoration ability of the damaged items. Items may have suffered less damage than they first appeared to have, meaning that as the items are tested they can be set aside for restoration rather than replaced.

3. It Can Save You Money

Not only can this process save on cleaning time, but it can save you money as well. Because testing allows the restoration team to determine what items can be restored, you may find you have far fewer things to replace than first anticipated. The savings from this could make a difference to your business. The process can also cut down on the time it takes to go through everything. This may also save you money as it means the cleanup task can be completed that much sooner, allowing you to get back to business operations.
The process of pretesting is used to determine which items have suffered damage and how much. This allows the restoration team to quickly determine if an item needs cleaning, can be restored or should be replaced. Not only can this save time on cleaning, but the more items that can be restored the more money you save as well.

Continuing Education Classes

1/16/2020 (Permalink)

Let me be your stranger for Continuing Education Classes

Every day that we are here on the earth we are learning something new and exciting, BUT………………..

Are we being taught the truth?

How do we know we are being taught the truth?  How do we know that the person teaching us really understands and has grasped the information they are teaching?  How do we know it is just not an opinion? Where did the information come from?  When you really think about it, everything we learn comes from a stranger.  I fully understand that we learn from our parents but they are strangers by definition.

stran·ger

/'stranj?r/

noun

• 1.a person whom one does not know or with whom one is not familiar: "don't talk to strangers"

We are taught as children don’t talk to strangers but...

Everyone we come in contact with is a stranger.

I know it is hard to grasp as a concept but it is the truth.  When you are born you are put in front of people you have never met.  People that you have to trust or you will not make it another day.  People that you are taught to call mom or dad or mama or papa etc.  People are to feel comfortable with or trust for one reason or another. 

Let me be your stranger for Continuing Education Classes

If you need to take Continuing Education Classes and don’t want to just be a space bar pushing zombie.  Sign-up for one of the classes I offer.  I will tell you it is a lot better than a sharp stick in the eye.  Hope to see you in class.

Saving Electronics After a Fire

12/31/2019 (Permalink)

Burned computer after fire damage in a Prospect Heights, IL business

Tips On Saving Your Electronics

When it comes to your business, an electrical fire can be devastating. The flames, heat and smoke can damage nearly everything. Smoke damage can affect the computers that hold sensitive data and the appliances that help your business run. Firefighting attempts may douse electronics with extinguishing agents. If you have experienced a fire at your Prospect Heights, IL, business, here are some tips for saving your electronics.

1. Disconnect

Due to the possibility of water exposure, ensure that all electronics are unplugged after an emergency. Several variables can come into play regarding the damage to electrical systems during a fire. The extent of the destruction can vary depending on where the device was located at the time as well as if any of its circuitry was exposed and how high the heat levels rose. Many devices use a small amount of power to maintain internal memory, even when they are switched off, so be sure to fully and safely disconnect them.

2. Inspect

If handled properly, many electronics have a high recovery rate after an electrical fire. You should contact professionals with specialized fire and water damage restoration training to complete this. Experts in emergency restoration services will be able to remove your electronic devices from your damaged property to a clean, safe environment. This will allow for an assessment of fire, water, and smoke damage. After the inspection, the team can develop a restoration project for your items, such as a specialized computer cleanup plan.

3. Restore or Replace

After inspection, the professionals will determine whether restoration is possible or if you need to replace your electronics. Items that can be salvaged require expert drying and cleaning to remove soot, magnetic charge and black film. Items that cannot be saved may be replaceable under your warranty, so be sure to check your records.
An electrical fire can happen suddenly and take you by surprise. Be sure to know how to handle this situation, and learn about saving electronics for your business.

3 Ways To Rid Your Bathroom of Mold

11/27/2019 (Permalink)

White vinegar is an anti-fungal powerhouse, as is the common cleaner Borax

Tips For How To Handle Shower Mold In Your Bathroom

If you've ever had to deal with mold in your Arlington Heights, IL, home, you know it can be a lot of work to get rid of. Black mold thrives in places where moisture is trapped, and this often means your bathroom and shower are prime locations due to the high humidity levels. Mold can grow on shower walls and ceilings, in grout and drains, and even on your shower curtain. If you're facing shower mold in your bathroom, here are some tips for how to handle the situation.

Keep it clean. White vinegar is an anti-fungal powerhouse, as is the common cleaner Borax. You can use a solution of either of these to start killing mold, and they will help inhibit additional growth. Addressing any mold as soon as you spot it is an important first step.

Contact a professional service. Black mold growth that is harder to locate likely requires the expertise of trained mold remediation specialists. Since it can live behind shower tiles or under shower fittings and fixtures, contacting an expert can save you a lot of trouble. They have the equipment and expertise to correctly inspect and assess your shower mold issue and create a mold remediation plan that works effectively.

Keep moisture levels low. One of the best ways to prevent moldy spots from growing in your bathroom is to remove the source. Take steps to limit excess water and humidity in your bathroom, since mold loves them. Check that water has ways to drain properly and use ventilation so moisture can escape.

Remember, it's not a crisis if you find shower mold in your home - but you should take care of it as soon as possible to limit mold damage. Use these tips, and call a professional team when in doubt of the severity. You won't regret the decision to take mold cleanup for your home seriously.

SERVPRO of Arlington Heights/Prospect Heights can help you with Sewage Damage

3/26/2019 (Permalink)

Sewage Damage clean up in a Propect Heights, IL basement.

SERVPRO of Arlington Heights/Prospect Heights provides a variety of clean up services, one of them being sewage clean ups.

This picture is of a recent sewage damage clean up in a customer's basement in a Prospect Heights, IL home. It shows what the walls look like after our technicians cut 2 feet of drywall so as to remove the affected portion of the walls.

If you are a home owner or a property manager and have had this happen to your home or any of your properties, why not give our office a call at 847-637-3445 to help with the clean up?

We have the experience

SERVPRO of Arlington Heights/Prospect Heights has the experience and the know how to handle this and many other clean up situations. Browse our website for more details of our clean up services.

Water damaged home in Arlington Heights

3/26/2019 (Permalink)

Our technicians hauled out all of the customer's belongings from the basement to the garage.

SERVPRO of Arlington Heights/Prospect Heights specializes in the cleanup of flooded basements.

With all the recent rain, we were called out to assist our customer in Arlington Heights, IL, when her basement flooded with a foot of water! As a result our technicians needed to haul out all of the items from the basement to the garage so that we could pump out the water and dry her basement out!

If you are a home owner, a business owner or a property manager that experiences a water damage due to the current rain, why not give our office a call at 847-637-3445 to help with the clean up?

We are a highly trained team that can quickly respond 

SERVPRO of Arlington Heights/Prospect Heights has the experience and the know how to perform the necessary clean up and to make your situation seem “Like it never even happened.” Browse our website for more details on our other types of services.

Commercial Water Damage in Arlington Heights

3/26/2019 (Permalink)

Water Damage clean up in a local office in Arlington Heights, IL.

SERVPRO of Arlington Heights/Prospect Heights services are not only for residential properties but are also for commercial properties.

This picture is of a recent water damage clean up in Arlington Heights, IL, where some of the doctors’ offices became affected when water from the outside seeped in flooding their offices and their hallways. Several pieces of drying equipment were necessary to dry out the affected portions of the building.

If you are a business owner or a property manager and have had this happen to your place of business or any of your properties, why not give our office a call at 847-637-3445 to help with the clean up?

Commercial Building Cleaning Services

SERVPRO of Arlington Heights/Prospect Heights has the experience and the know how to handle this and many other cleaning situations. Browse our website for more details of our clean up services.

How Can Your Business Recover After a Major Emergency?

3/25/2019 (Permalink)

Flooding can invade your office building and cause serious damage.

How Can Your Business Recover After A Major Emergency?

Most businesses in Arlington Heights, IL can go about their operation every day with little or no worry about emergencies or incidents with floods or other water damage. In some cases, you may experience minor issues that require little interruption to your work. However, if you’re on the unfortunate end of catastrophic loss following a serious emergency, you need help from a professional team of cleanup and restoration experts. The best crews can get you back to work even in the grimmest scenarios.

The Potential Problems

Flooding can invade your office building and cause serious damage. This can happen gradually over a long period, or it can come swiftly with a storm or other weather-related phenomenon. The results can be disastrous.

• Damage to electronic equipment
• Damage to or destruction of documents, books, photographs or other materials
• Structural damage
• Damage to furniture or workstations

The Pros to the Rescue

In the worst scenarios, you may lose hope that you can recover or restore your materials. But you can have peace of mind knowing that the best emergency cleanup and mitigation companies have the skills, experience, expertise, and equipment to get your business back on track, even if you’ve experienced catastrophic loss. Plus, in the most widespread emergency situations, the national office will deploy more resources to your location.

How Do They Do It?

Recovering after storm damage is no easy feat, but cleanup specialists are up to the challenge. To begin with, the team will respond promptly, usually within a few hours of your call. Before you know it, a trained technician will be on hand to assess the extent of the damage and to come up with a repair plan for you. The team employs the most skilled specialists in the industry. Every member uses commercial-grade equipment to thoroughly remove all water, dry affected areas, and restore and replace what was lost or damaged.

Now that you know a trustworthy emergency response and cleanup team is available, you should have more confidence following a disaster. Your business doesn’t have to be down long when you get the right team on the job.

For Immediate Service in Arlington Heights or Prospect Heights, Call SERVPRO

3/20/2019 (Permalink)

SERVPRO of Arlington Heights/Prospect Heights provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Arlington Heights or Prospect Heights. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment

Have Questions? Call Us 24/7 – 847-637-3445

Residential Services

Whether your Arlington Heights or Prospect Heights home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Arlington Heights or Prospect Heights commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration

Faster to your Arlington Heights Water Damage Event

3/20/2019 (Permalink)

Flooding in an Arlington Heights School.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Arlington Heights/Prospect Heights. provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Arlington Heights/Prospect Heights. arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 at 847-637-3445

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.

• Water is absorbed into walls, floors, upholstery, and belongings.

• Furniture finishes may bleed, causing permanent staining on carpets.

• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.

• Metal surfaces begin to tarnish.

• Furniture begins to swell and crack.

• Dyes and inks from cloth and paper goods spread and stain.

• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.

• Doors, windows, and studs swell and warp.

• Metal begins to rust and corrode.

• Furniture warps and shows signs of mold.

• Paint begins to blister.

• Wood flooring swells and warps.

• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.

• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Arlington Heights/Prospect Heights

SERVPRO of Arlington Heights/Prospect Heights specializes in the cleanup and restoration of residential and commercial properties after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Carpet Cleaning in Prospect Heights

3/20/2019 (Permalink)

Our technicians use hot water extraction to remove the dirt in the carpet.

SERVPRO provides many services such as carpet cleaning.

Our carpet cleaning services are not only for residential properties but also for commercial properties. This picture shows the carpet cleaning method we use which is always hot water extraction. This type of cleaning method coupled with our proprietary cleaning products help remove the dirt and grime from the carpeting.

If you are a home owner, a business owner or a property manager that needs carpet cleaning, why not give our office a call at 847-637-3445 to help with the carpet cleaning?

SERVPRO of Arlington Heights/Prospect Heights has the experience and the know how to make your carpets look fresh and clean again as well as smell good!

Browse our website for more details on our other types of our cleaning services.